Policies and Procedures at Our Pediatric Office
North Carolina Pediatric Associates in Henderson, NC, can be reached at
252-492-9565. Please read below to view our policies and procedures.
Comprehensive Pediatric Care in North Carolina
North Carolina Pediatric Associates is committed to serving our community and helping your family grow. Our caring and reliable team will be there for you every step of the way. If you have questions about our policies or procedures or want to schedule an appointment, call us today!
Important Patient Information
All visits require a scheduled appointment. For emergencies, please call ahead to let us know you are coming. One of our nurses will perform a triage assessment and work you into a provider’s schedule.
To maintain efficient services, please reschedule any appointment you cannot attend. Furthermore, any patient arriving after the scheduled start time of their appointment will need to reschedule.
Please bring your photo ID and insurance card to your first appointment. Upon your arrival, we will also have you sign a consent to treat document. You can update any personal patient information using our Patient Portal.
Our offices will not tolerate inappropriate, vulgar, and offensive language.
Parents and guardians of children who break or damage our property will be charged a replacement fee, which must be paid before the patient’s next appointment.
If you are unsatisfied with our services at any time, please contact our office manager, and we will address your concerns immediately.
Helpful Links
NC Pediatrics partners with Fast Brain of Oxford to provide Behavior Health Care.
Local Hospitals
Maria Parham
566 Ruin Creek Road, Henderson, NC 27536
Phone: 252-438-4143
Granville Medical
1010 College Street, Oxford, NC 27565
Phone: 919-690-3000
Frequently Asked Pediatric Care Questions
-
What type of insurance do you accept?
North Carolina Pediatric Associates accepts most insurance carriers, including but not limited to:
• BlueCross BlueShield
• North Carolina Medicaid
• Cigna
• Aetna
• Four-County
• United Healthcare
• Tricare Standard
Please do not hesitate to call us if you are unsure whether we accept your form of health insurance.
-
Are you accepting new patients?
Yes, all three of our locations are currently accepting new patients. You may also request a particular provider to see your child.
Can all of my children be seen at the same time?
Our staff will make every effort to meet your scheduling needs. Our providers can see two children at one time. However, if you’d like more than two children treated simultaneously, please let our office staff know so we can create a multi-appointment if our schedule allows.
Please bring an additional parent, guardian, or caregiver for every two children being seen.
-
How early should I arrive for my appointment?
We ask that all first-time patients arrive approximately 30 minutes before their scheduled appointment to complete our forms while returning patients should arrive about 15 minutes before their appointment.
-
How can I get a copy of my child’s medical records?
Please contact our office to request a copy of your child’s medical records. You will be required to complete our medical release form and have no outstanding balances on your account.
-
What do I do in the case of an emergency?
Call 911 if your child is experiencing a life-threatening emergency. If you have concerns about your child’s health, but the circumstance is not life-threatening, please call our office. You will speak with a nurse who will instruct you to bring your child to the emergency room or see one of our doctors.
-
What if my child is sick and I don’t have an appointment?
Please call any of our three locations to see if a doctor is available. We still encourage you to visit us if we don’t have any openings. One of our nurses will complete a triage assessment of your child and schedule a time for you to meet with a doctor.
-
How do I request a prescription refill?
If you’d like to refill your medication, contact your pharmacy and ask them to fax a refill request to our office. Please call us directly if you request a new prescription or controlled medication.
-
Is someone available to help me after hours?
North Carolina Pediatric Associates has a nurse on-call to answer your questions or address your concerns. For assistance after hours, Simply click on this URL link: https://pss-prntriage.keonahealth.com/selfservicescheduling?practice=32401 or copy and paste it into your browser search bar. A screen will open asking for basic information: Name, DOB, whether it is an emergency, the reason for calling, contact information, etc. Once the information is submitted correctly, you will receive a confirmation and a reference number. Please call (252) 301-3690 and ask to speak to our nurse.
