Policies & Procedures

Comprehensive Pediatric Care in North Carolina

North Carolina Pediatric Associates is committed to serving our community and helping your family grow. Our caring and reliable team will be there for you every step of the way. If you have a question about our policies or procedures, or would like to schedule an appointment, call us today!

Important Patient Information

All visits require a scheduled appointment. For emergencies, please call ahead to let us know you are coming. One of our nurses will perform a triage assessment and work you into a provider’s schedule.

In order to maintain efficient services, please reschedule any appointment your are unable to attend. Furthermore, any patient arriving after the scheduled start time of their appointment will need to reschedule.

Please remember to bring your photo ID and insurance card to your first appointment. We will also have you sign a consent to treat document upon your arrival. Any personal patient information can be updated using our Patient Portal.

Inappropriate, vulgar and offensive language will not be tolerated in our offices.

Parents and guardians of children who break or damage our property will be charged a replacement fee, which must be paid before the patient’s next appointment.

If at any time you are unsatisfied with our services, please contact our office manager and we will address your concerns right away.

Frequently Asked Questions

  What type of insurance do you accept?

North Carolina Pediatric Associates accepts most insurance carriers including but not limited to:

  • BlueCross BlueShield
  • North Carolina Medicaid
  • Cigna
  • Aetna
  • Four-County
  • United Healthcare
  • Tricare Standard

Please do not hesitate to call us if you’re uncertain about whether or not we accept your form of health insurance.

  Are you accepting new patients?

Yes, all three of our locations are currently accepting new patients. You may also request a particular provider to see your child.

  Can all of my children be seen at the same time?

Our staff will make every effort to meet your scheduling needs. Our providers can see two children at one time. However, if you’d like more than two children treated simultaneously, please let our office staff know in advance so we can create a multi-appointment if our schedule allows for it.

Please bring an additional parent, guardian or caregiver for every two children being seen.

  How early should I arrive for my appointment?

We ask that all first-time patients arrive approximately 30 minutes before your scheduled appointment in order to complete our forms, while returning patients should arrive about 15 minutes prior to your appointment.

  How can I get a copy of my child’s medical records?

Please contact our office to request a copy of your child’s medical records. You will be required to complete our medical release form and to have no outstanding balances on your account.

  What do I do in the case of an emergency?

Call 911 if your child is experiencing a life-threatening emergency. If you have concerns about your child’s health but the circumstance is not life-threatening, please call our office. You will speak with a nurse who will either instruct you to bring your child to the emergency room or come in to see one of our doctors.

  What if my child is sick and I don’t have an appointment?

Please call any of our three locations to see if a doctor is available. If we don’t have any openings, we still encourage you to pay us a visit. One of our nurses will complete a triage assessment of your child and set up a time for you to meet with a doctor.

  How do I request a prescription refill?

If you’d like to refill your current medication, contact your pharmacy and ask them to fax a refill request to our office. If you are requesting a new prescription or a controlled medication, please call us directly.

  Is someone available to help me after hours?

North Carolina Pediatric Associates has a nurse on-call to answer your questions or address your concerns. For assistance after hours, please call (252) 301-3690 and ask to speak to our nurse.